Day of your Appointment

Please be aware that all of our treatment times stated are inclusive of consultation time, preparation time and also your treatment. For your safety and well being, a consultation form must be completed upon your first visit, so please try to give yourself enough time to find parking and our shop. 

If you arrive too late for your appointment we have the right to refuse service due to our limited appointment time. You may have to reschedule. We understand that things happen from time to time, and with a call ahead or any form of communication, we may be able to accommodate you. But this isn’t always the case, especially on peak days. 

Children

We understand finding someone to look after your little one may not be an option. We may not be able to watch over your littlies during your appointment, and many of our appointments require for you to be quite still with your eyes closed, especially during a tattoo appointment as this can move your muscles. 

If you need an after-hours appointment you can contact Meghan on 0447 067 766 to arrange this. We are more than happy to accommodate. For shorter appointments, this is able to be arranged with notice. So please ensure they’re near yourself or in their pram under your watchful eye. Bring as many toys and snacks as you please!

Health/Medication

We have a duty of care to you. And will ask upon every visit about medications or any changes to your health. If you have started taking any form of medication that thins your skin or blood, i.e warfarin, it’s important you mention this to your therapist. Same with any form of acne medication i.e Roaccutane, doxycycline or any topical cream that is medicated. 

Any information you provide is strictly confidential and used only for business purposes. If you fail to disclose any information about medications, medical procedures and health conditions I cannot be held liable for any adverse reactions caused by withheld information. Please advise me of any changes to skincare or medications. 

Recent surgeries and medical procedures can have drastic effects on your skin health and reactions so please don’t withhold.

Refunds and Exchanges

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.

Gift Vouchers

Gift Vouchers are non-refundable and we encourage you to use them within 12 months of purchase but will redeem all vouchers within reason. Vouchers cannot be redeemed for cash, sold or transferred. You must bring along your voucher to your appointment. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.

Contact us if you have any questions or concerns about our terms and conditions.

Start typing and press Enter to search